December 2010
When They Must Get it Right: Planner and Sidekick Performance Support
Dr. Allison Rossett, Professor of Educational Technology at San Diego State University and author of First Things Fast: A Handbook for Performance Analysis
Thursday, December 9, 2010 – 12:00 – 1:00 p.m.
VIRTUAL SESSION
Enjoy from the comfort of your own computer!
ISPI Members: FREE!!!
Non-Members: Pay $50 to join our chapter and get this session FREE!!!
Performance support is an asset that a nurse, manager, parent, mechanic, taxpayer, pilot, or auditor turns to for help in getting things done in the workflow. Because there are so many possibilities for performance support, in their practical book, Rossett & Schafer (2007) tamed the domain into two kinds of performance support: Planners and Sidekicks. Planners are in our lives just before or after the challenge. They help us decide if unrest or disease should alter trip plans or to reflect on how we could have improved a critical report or presentation. Sidekicks, on the other hand, are at our side during the task. For example, the writer pecks away and smiles at how twittermania sports a red line under it in this sentence. Lost in Balboa Park, an "app" helps to navigate from the San Diego Zoo to the Japanese Friendship Garden. What options do these forms of performance support open up? How critical is integration into the workflow? Personalization? In this session we'll look at examples and research as we move both learning and performance where it must go, into the workplace.
